This Privacy Policy explains how Velissé (“Velissé,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit velisseskincare.com, create an account, purchase a product, request a consultation, submit a form, communicate with us, or otherwise use our website and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you provide directly to us, including:

• Your name;
• Email address;
• Telephone number;
• Billing and shipping addresses;
• Account username and password;
• Order and transaction information;
• Product preferences;
• Consultation requests;
• Customer-service communications;
• Returns, refunds, and exchange information;
• Reviews, testimonials, photographs, or other submitted content;
• Marketing and communication preferences;
• Survey or promotional responses;
• Skin, hair, allergy, or wellness concerns you voluntarily choose to share; and
• Other information you voluntarily provide.

Payment Information

Payments may be processed through Shopify, payment gateways, financial institutions, or other payment-service providers. These providers may collect payment-card and financial information directly.

Velissé generally does not receive or store complete payment-card numbers.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

• Your IP address;
• Browser and device type;
• Device identifiers;
• Operating system;
• Pages viewed and links selected;
• Referring website or source;
• Approximate location;
• Shopping-cart and checkout activity;
• Cookie and tracking identifiers;
• Website performance and error information; and
• The dates and times of your interactions with the Services.

Information From Other Sources

We may receive information from Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, social-media services, referral partners, fraud-prevention providers, and other companies that support our Services.

2. How We Use Your Information

We may use personal information to:

• Process, fulfill, ship, and manage orders;
• Provide and maintain customer accounts;
• Process returns, refunds, and exchanges;
• Respond to consultation requests, product questions, and customer-service inquiries;
• Send order confirmations, shipping updates, account notices, and other transactional communications;
• Personalize your website and shopping experience;
• Recommend products when permitted by law;
• Operate subscription, loyalty, promotional, or customer-reward programs;
• Send marketing emails or text messages when you have provided the required consent;
• Measure website traffic, marketing performance, and customer engagement;
• Improve our website, products, content, and customer experience;
• Detect and prevent fraud, spam, abuse, security threats, and prohibited activity;
• Enforce our Terms of Service and other agreements;
• Comply with legal, tax, accounting, and regulatory obligations;
• Establish, exercise, or defend legal claims; and
• Protect Velissé, our customers, and others.

3. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to:

• Operate essential website functions;
• Remember your preferences and shopping-cart selections;
• Authenticate users;
• Measure website traffic and performance;
• Understand how visitors use the Site;
• Detect fraud and security threats;
• Personalize content;
• Measure advertising effectiveness; and
• Deliver advertising where permitted.

Some cookies are required for the Site to function properly. Other cookies may be optional depending on your location.

You may manage cookies through your browser settings and through any cookie-preference controls available on our Site. Disabling cookies may affect the availability or operation of certain Site features.

4. Analytics and Advertising

We may use Google Analytics 4, Google Tag Manager, Meta, Shopify analytics, or similar services to understand Site usage, measure marketing performance, and improve the Services.

These providers may use cookies and similar technologies to collect information about your interactions with our Site and, in some cases, other websites or online services.

Depending on the technology used and applicable state law, certain advertising or analytics activities may be considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising, even when no money is exchanged.

Where required, we will provide a method to opt out through our cookie-preference controls, a “Your Privacy Choices” link, or another legally recognized opt-out mechanism.

5. Third-Party Services

We use third-party providers to operate and support the Services. These may include:

• Shopify — e-commerce platform, online store, account services, and checkout processing;
• Payment providers — payment authorization, processing, fraud prevention, and refunds;
• Shipping carriers and fulfillment providers — order processing, shipping, delivery, and tracking;
• Google reCAPTCHA — spam, abuse, and automated-bot protection;
• Google Analytics 4 and Google Tag Manager — website analytics and tag management;
• Intercom — live chat, customer support, and customer communications;
• Microsoft 365 and Exchange Online — business email and communication services;
• Marketing platforms — email, text-message, advertising, and campaign services;
• Hosting and security providers — website hosting, storage, monitoring, backups, and cybersecurity; and
• Professional advisers — legal, accounting, insurance, and business advisers.

Each third-party provider may process information according to its own privacy policy and contractual obligations.

6. How We Share Personal Information

We may disclose personal information to:

Service Providers

We may disclose information to companies that provide services on our behalf, including payment processing, order fulfillment, shipping, hosting, customer support, communications, analytics, advertising, fraud prevention, cybersecurity, data storage, and professional services.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulations, court orders, subpoenas, or government requests;
• Enforce our agreements and policies;
• Investigate suspected fraud, abuse, or security incidents;
• Protect the rights, safety, and property of Velissé, our customers, or others; or
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide your consent.

7. Sale and Sharing of Personal Information

Velissé does not sell personal information in exchange for money.

However, certain advertising cookies, tracking pixels, analytics tools, or data exchanges may be legally classified as a “sale” or “sharing” of personal information under some state privacy laws.

Where required, you may opt out through our cookie-preference controls, a “Your Privacy Choices” link, or by contacting us at info@velisseskincare.com.

We do not knowingly sell or share the personal information of individuals under 16 years old.

8. Email and Text Marketing

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.

If you separately consent to receive marketing text messages:

• Message frequency may vary;
• Message and data rates may apply;
• Consent is not a condition of purchase;
• Reply STOP to discontinue marketing messages; and
• Reply HELP for assistance.

Even after you opt out of marketing communications, we may continue sending nonpromotional messages concerning orders, accounts, security, customer service, or other transactions.

9. Health-Related Information

General website purchases do not ordinarily require you to provide medical records or detailed health information.

If you voluntarily provide information about allergies, skin concerns, hair concerns, medications, health conditions, or treatment, we may use that information to respond to your request and for other purposes disclosed at the time of collection.

If Velissé later offers services involving doctors, laboratories, pharmacies, prescriptions, telehealth, or protected health information, those services may be governed by additional privacy notices, consent forms, provider agreements, and secure information-handling procedures.

Do not send Social Security numbers, complete payment-card information, passwords, medical records, or other highly sensitive information through ordinary email, live chat, or unsecured website forms.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Process and document transactions;
• Maintain business and customer-service records;
• Meet legal, accounting, tax, and regulatory obligations;
• Resolve disputes;
• Enforce our agreements;
• Prevent fraud and abuse; and
• Protect the security of our Services.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, database, or storage system can be guaranteed completely secure. You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized account access.

12. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information;
• Request access to your personal information;
• Correct inaccurate personal information;
• Request deletion of certain personal information;
• Obtain a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Withdraw consent where processing is based on consent;
• Appeal the denial of an eligible privacy request; and
• Receive equal service without unlawful discrimination for exercising your rights.

To submit a privacy request, email info@velisseskincare.com.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

13. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

The categories of personal information we may collect include:

• Identifiers;
• Customer-record information;
• Commercial and transaction information;
• Internet and electronic-network activity;
• Approximate geolocation information;
• Audio, electronic, or visual information;
• Professional information when voluntarily provided;
• Inferences regarding customer preferences; and
• Sensitive personal information when voluntarily provided or required for a particular transaction.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

California residents may request access, correction, deletion, or information regarding our collection and disclosure of personal information. They may also opt out of activities legally considered selling or sharing.

We will not unlawfully discriminate against you for exercising your privacy rights.

14. Other State Privacy Rights

Residents of other states with comprehensive privacy laws may have additional rights concerning targeted advertising, profiling, data sales, access, correction, deletion, portability, and appeals.

We will process verified requests according to the laws applicable to the requester.

15. International Users

Velissé is operated from the United States. If you access the Services from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our providers operate.

Where required, we will use appropriate safeguards for international data transfers.

16. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Purchases and customer accounts must be created by individuals who are at least 18 years old.

If you believe a child has provided personal information to us, contact info@velisseskincare.com so we can investigate and take appropriate action.

17. Third-Party Websites and Services

The Site may contain links to third-party websites, social-media platforms, payment services, or applications.

This Privacy Policy does not govern third-party services. You should review each provider’s privacy policy before submitting information to that provider.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, Services, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. We will provide additional notice when required by applicable law.

19. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Velissé
Email: info@velisseskincare.com
Telephone: [ADD BUSINESS PHONE NUMBER]
Mailing address: [ADD COMPLETE BUSINESS MAILING ADDRESS]